A month ago I finally switched away from Three after a couple of years dealing with a number of issues with them. Mostly due to price and unlimited data I stuck by Three but at work I invariably would have limited data or no data connection at all.

The final straw was at the end of March when I couldn’t even make or receive calls at work. I’d leave the office and get a text saying I had a voice message. No missed call, no text or call at the time…hours after a call I’d get notified that I’d got a message. This wasn’t just one day and went on for a couple of weeks. As per the last couple of times I contacted Three’s engineers, no faults in the area and it must be my phone despite others in the office on Three having the same problems. I’d also call voicemail and get disconnected after 20 seconds – constantly. So frustrating.

So after waiting and getting 4G in Glasgow on Three it was time to move on and I went for EE as they had tweaked there prices to make it slightly more competitive and their speeds at my workplace were excellent. Monthly contract, 4GB of 4G data for £23. Unlimited everything else so not too bad.

The initial on boarding with EE was dreadful. I phoned up to see if there were any deals and got a price higher than the website. Mentioned the website price and was told to sign up there then. Charming. The signup on the website was awful. Multiple attempts to try and complete the form which kept resetting back to the start of the process. After 30 mins I’d finally got the application submitted to be told that I’d get a phone call from EE so they can check the order before it can be accepted – whats the point of that?

The phone call was quick and a couple of days later I had my new sim. 4G speeds in Glasgow are excellent and I’ve had no issues at all with connectivity over the last month.

4G speeds at work

4G speeds at work

One issue I did have was the initial transfer of the mobile number. It took three days instead of one and I kept getting text messages welcoming me to EE, then T-Mobile then finally to EE. Hey ho, it all worked in the end.

The last niggle was how much data would I use? The first month saw me use 3.2GB out of 4GB. So not too bad, under my limit although that included a week off work which saw me using less data as I was at home more.

One unexpected positive was a sharp increase in battery life. I’d typically come home from work with around 10-30% battery life and I’d put that down to iOS 7 and my usage of apps during the day. However the shift to EE has seen battery life of 40-70% when I get home. I’m assuming that the iPhone is wasting a lot of battery hunting for data while I was with Three that it isn’t now doing with EE.

So far, so good. Great 4G speeds, a reliable data connection, app’s are snappy on 4G compared to 3G and I can even make phone calls too. Bonus. I really do wish I’d moved from Three months ago but stubbornly I expected the issues to be resolved. They weren’t. If you are with a mobile company and having issues then change providers. Life’s too short.