Plus.net have been great so far. Support (compared to BT) has been amazing. They are open and honest about technical issues affecting the platform and you can easily raise tickets for issues you may have. The website tools are also very good and easy to follow. They also have very active discussion forums that cover a lot of the technical issues - all open, nothing censored.
There is a lot of heat in the forums right now with the fair usage policy. People are annoyed with 2 things:
1) They signed up for unlimited bandwidth but PlusNet are introducing a cap
2) If you are paying £29.99 and want to reduce the payment to £21.99 and increase your speed you have to pay a re-grade fee. If your monthly price is increasing or staying the same you don’t pay anything.
For me issue 1 is a non-event. Yes there are caps but they don’t slow you down unless you download more than the 30Gb for 3 consecutive months. You can easily see the bandwidth you’ve used on the PlusNet site and for the last 3 months I haven’t gone over 20Gb - although there were two months last Autumn where I went over 40Gb. Also the new bandwidth limit doesn’t include uploads which it currently does. So for £21.99 I can have 2 Meg broadband with a 30Gig cap during the day but unlimited downloading from 1AM to 8AM - thats 200Gig. Not a problem. As for issue 2 - I’ll save the regrade fee in just 2 months at the reduced rate - who cares!!
I can’t recommend them highly enough. I’ve no doubt there may be a better provider but I’m more than happy with the year & half service so far and I’m impressed with how they’ve tackled the issue of high broadband users - the ones that are most annoyed are downloading well over 150Gig a month - that can’t be just for home use and is really abusing the network in my eyes.
