Posts Tagged: virgin

29
Sep 08

O2 Broadband

Internet — Comments

A week last Friday I ordered O2 broadband. I’ve now spent the first weekend on the service and so far so good. This is just a quick write up of impressions and performance of O2 so far.

The O2 router was shipped and arrived in plenty time for line activation. Activation also took place on time (last Thursday) and I got an e-mail and text from O2 saying I was good to go. I didn’t have chance until Friday to try it out and unfortunately I hit problems. No broadband detected and after trying the router plugged into the master socket it was exactly the same. I phoned O2 (freephone support) and after 30 min’s of trying various options and O2 conducting line tests they decided I had a duff router and shipped me a new one. It was an hour later before I discovered what was the real reason for the failure. I had no dial tone. I contacted O2, they said it was a BT issue so I contacted them. Cue lot’s of hassle in actually getting to speak to someone. Automated tests telling me I had/hadn’t a fault and twice I got cut off while holding to speak to someone. Eventually I got a human being. Woo hoo! After another 20 min’s they insisted I had no fault but would send an engineer out on Saturday. if it’s your equipment at fault we’ll charge around £200 at the very least. Nice. They also put a redirect onto my home phone number and it was this step that finally revealed the problem.

A friend had been trying to get through since Wednesday night and on Friday morning the phone was answered….by a sandwich shop. On connecting my broadband a mistake had been made and my home phone number was being directed to the local sandwich shop instead. Nasty. With this info the BT engineer fixed the issue on Saturday afternoon and I could connect to O2. First test – what speed am I getting?

Using speedtest.net I was getting download speeds of between 8.5 and 9meg. Upload was consistently over 1meg. Never really trusting the speedtests it was time to do some real world downloading. Newsgroup downloading always maxed out my Virgin connection and is a good indication of true speed. On O2 I’m getting around half the speed I was getting on Virgin. Baring in mind that’s for just over a quarter of the price (£10 for O2 against £37 for Virgin). Uploading is also faster with O2 than Virgin which should help with video uploading and also 360 and PS3 game hosting. The problem I’ve had before with ADSL though is consistency. So far (since Saturday afternoon) the speed has been very consistent, certainly more so than Virgin which at nights (without throttling being applied) could easily drop down to 5-7meg. There’s also been no disconnects so far but it’s early day’s and it will be interesting to see how the connection copes with the busy week night periods which is where I’ve had issues before.

I did expect to have issues with the router O2 supplied. It’s wireless G only and I was expecting to have to buy a new ADSL router. It’s a rebadged Thomson TG585 and forum posts had put me off the router. However wireless performance in my house is excellent – on a par if not better than the D-Link N router I used with Virgin. The router is set-up to run WEP from first switch on which is good. WPA and WPA-II are also supported. It should be noted though that the router admin user doesn’t come with a password but that’s easily rectified.

Out the box the 360 and PS3 set-up with open NAT and NAT Type 2 respectively which should be perfect for online games. No faffing around with DMZ’s or opening ports. I’ve tried both consoles online and it’s been excellent. Halo 3 and Wipeout both need good connections to perform well and I saw no abnormal lag issues in either. Happy days.

The router is accessed via a web front end which isn’t particularly user friendly. Many settings that I’m used to tweaking on the D-Link are missing. Many stat’s that you would expect to see in the interface are missing. Cue terminal and command line interface (CLI). This reminds me of the Speedtouch I used years ago – very reliable router but changes were made via a CLI and this Thomson isn’t much different. I guess this makes support for O2 easier as there’s less for home users to tinker with. To see current line stats, essential for troubleshooting ADSL issues, you type the following from terminal:

telnet 192.168.1.254
Login name: SuperUser
Password: O2Br0ad64nd
adsl info expand=1

Not hard but not user friendly either. I also wanted to change to OpenDNS rather than O2’s DNS servers and again this isn’t available via a web page but is instead:

dns server route flush
dns server route add dns=208.67.222.222 metric=0 intf=O2_ADSL2plus
dns server route add dns=208.67.220.220 metric=0 intf=O2_ADSL2plus
dns server route list
saveall

Overall, very impressed so far. O2 support (as Gordon has highlighted before) has also been excellent, even texting and e-mailing this morning to say they can now see I’m connected at a good speed and also that they will now start taking payments. I’ve really liked the whole ordering process that O2 use – far slicker than I’ve seen from anyone else. However I’m still prepared for issues over the coming days. I’ve been burned before with good solid speeds and then loads of disconnects. So far I’ve had none and if the rest of the week is as stable as the weekend it really will be bye bye Virgin. Here’s hoping.

25
May 08

I live in Ireland?

Internet — Comments

Generally my broadband connection behaves pretty well. Indeed I threw up a speed test on Friday night to Flickr showing how close to 20Meg I was getting. Quite impressive especially as it was peak time. I also had a voice in my head saying that posting the speed test will no doubt lead to trouble. Little did I know it would be so soon.

For the first time today I saw adverts on BBC News. As it happened first thing I thought maybe the BBC had decided to cash in it’s sites. I know the rest of the world get adverts so why not UK? But during the day the adverts would sometimes appear, then disappear. Hey ho. Then I tried to access some iPlayer content.

iPlayer

This content isn’t available in your country. What? I so want to see that Doctor Who trailer as well – you know – the one with Davros! So where in the world am I if not in the UK? Trust Google to know…

GoogleYes. Ireland. Clicking on Google took me to what it thought was my home country page. Mmm. What was wrong – Virgin Media or OpenDNS? Disabling OpenDNS showed it was Virgin at fault. A reboot of the modem made no difference. A bit of digging about showed that I wasn’t alone with this issue and that using Virgin’s webcache proxy would solve the problem. So using a proxy of webcache.virginmedia.com and port 8080 I was back in the UK with iPlayer available again. The only snag is the drop in speed. Compare the two speed tests below, the first one with the proxy enabled – quite a difference.

Webcache Speedtest

No Webcache Speedtest

Now I’m not convinced that the webcache speedtest is not reporting right as generally the browsing speeds all felt fine, except they should do, they are cached by Virgin. But site’s that aren’t cached all felt fine too. Weird. I’ll get onto Virgin after the weekend if this doesn’t resolve itself. Sigh. Should have never have done that initial speed test. Jinxed.

13
Apr 08

Virgin Nonsense

Internet — Comments

So more bad press from Virgin. Their new CEO has said that net neutrality is a load of bollocks. Nice. He then threatens the BBC, not directly, by saying that public sector broadcasters should pay for faster access to Virgin customers or find their content delivered at a lower speed.

He also indicates that discussions are underway with content providers to deliver their content at better speeds than others. So those with bigger pockets will get a pretty big advantage on Virgin. They’ll be on the fast lane while others are in a normal or slow lane. So what’s to stop people paying to have better speeds and throttle others? How can this be fair? How can startup’s hope to compete if an ISP has the power to kill their service overnight.

I’d love to see the BBC block all their content to Virgin customers if this starts to heat up. That would really show who has control in this situation. It won’t happen but it would be an interesting step. Or is it just posturing by Virgin as they are soon to launch iPlayer on their Cable boxes?

25
Mar 08

Shady Virgin

Internet — Comments

Virgin have been running STM (Subscriber Traffic Management) for a while now. To be honest I haven’t felt much impact although it certainly hasn’t increased my speeds any by affecting ‘the top 3%’ of users downloading or uploading at peak times. I’ve got no real problems with the rules but I do have problems when Virgin apply them when they like at times of their choosing.

Now Virgin have confirmed to a user that STM applies at different times at bank holidays and weekends. That would explain why I was throttled when grabbing some Oracle iso’s a few weekends ago. I put it down to general slowness in the area but it picked up quickly a few hours later. I guess it shows how bad the service can be if I people are throttled without really realising it. Of course there’s nothing on Virgins official page about this. This all smacks of Plusnet when they had to deal with the increased pressures of downloads against cost to user. While the STM is sensible in principle at least tell us how and when it will be applied. Honesty makes a big difference.

Some of the other posts in the link above got me thinking though. Is it really a slippery step to a pay as you go broadband service? Great speeds both down and up but you pay per GB? Is that the most fair way of moving forward with broadband in the future? I’ve no clue but it will be interesting to see how the next 12-18 months change the landscape (if at all) with the increased usage of video and the move to HD by more and more people. 25GB download for just one film? No thanks, not at today’s speeds. I’m sure the music and film industry would love a move to that kind of model. I’d just like to see more consistency for my money…current speed is 3MB which certainly isn’t what I’m paying for.

2
May 07

Customer Service

Personal — Comments

It’s been one of those days for me. Great customer service x3.

1. Cars in the garage – air con is broke. I phoned on Monday and they said bring it in anytime. How does Wednesday morning sound? No problem sir. Cool – I’ll drop it off around 7:00 if thats ok. Sure – someone will be here to take your keys. Excellent.

Roll on to today. By 12 I hadn’t heard from the garage. I phoned their new service department number – unobtainable. Strange – used that number on Monday. Turns out that from any mobile network the number doesn’t work. Tried from my work phone – after 2 mins of no-one picking up I put the phone down. Tried the number another couple of times but no answer. No other phone number on their website but Yell had another number. This got answered and I was transferred through to the service department. After a couple of minutes of no answer I gave up.

Tried 4 or 5 times before eventually getting through to service department at 14:00. Cars getting looked at right now. Ok, they’ll phone back soon. Roll on to 16:30. Still heard nothing and struggling again to get in touch with them. Got hold off them around 16:40…yes sir, we’re looking at the car just now. We’ll be able to give you an update in 20 mins. AGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHH. I complained, moaned but I got the excuse it must have been the wrong car earlier and they apologized. 30 mins later and I get the call – they might be able to fix it tomorrow, it may cost around £300 but it could be less, could be more. Rest assured however, we’ll keep you informed at all times. Yeah – right.

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