Bye bye Virgin?

Tired of Virgin’s throttling and high prices I’ve signed up for O2 broadband. I currently pay £37 a month for 20Meg broadband from Virgin and while the service has been reliable the throttling is getting in the way. It’s also hard to justify that price when O2, Sky and others are offering equivalent services for just £10. I do however have some concerns.

Back in October 05 I moved to Freedom2Surf’s 8Meg. Initially it looked a good move but after only 3 months I left the service and moved to Virgin (NTL at the time). Since then Virgin have been very good. There’s been the odd bit of downtime and a month of my IP address showing as being routed in Ireland but in general there’s not a lot to complain about apart form the price. Looking back I still have a fear that the ADSL service for my house will not be as reliable as Virgin’s cable service.

That’s why I ultimately chose O2 over Sky. They are currently offering a 50 day money back guarantee which will be plenty time for me to set-up and try their service and ensure that it’s reliable…as well as fast. Speed is up to 16Meg download and up to 1.25Meg upload. So slightly slower download and a much improved upload. Real world speeds, I expect, will be a lot less than that due to distance from exchange and also the cabling to and in the house but only time will tell.

I ordered the service yesterday and the first impressions are good. O2 keep in touch with you via website, e-mail and text messages. The service should be enabled by next Thursday and the O2 modem and router have already been shipped. Hopefully it works out well as the cost saving is pretty massive over Virgin. One snag – the router is only a G so if it initially looks a good move I’ll need to pick up a new router. Anyone have a good recommendation?

2 Comments

  1. I will remember you in my prayers 😉

  2. I’ve been hugely impressed with o2’s customer service since moving my mobile service to them, and I too have been debating switching away from Virgin to either o2 or Sky (as I’m a customer of both).

    So, I’ll hold off a few weeks and see how your move goes!! 😉

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