Tag: car

Decision made

Cars. Not really my favourite subject. For whatever reason I’ve just never really got the bug. I love my gadgets and tech toys and I guess thankfully for my bank account, that love has never transferred to cars. Maybe it’s the fact that it sits in the street devaluing daily and at some point after buying a car some git will hit it with a door, or scratch it lightly as they pass by in a car park. Odd viewpoint I know, but it’s not changed in 14 years of driving and owning cars.

However, I did need to replace my Focus. It was 9 years old, I’d fell out of love with it a while ago and in my head I had to replace it. This wasn’t helped by a few fresh scratches from work recently that I hadn’t bothered fixing and a couple of bad pothole problems this year. Yes I would have got that no matter what car I had, but it still lead me to replacing sooner rather than later. But replace with what?

I set a budget and also decided that I would’t be buying new again. The Focus was my first new car and although it was great to get brand new and it felt like mine from day one, the amount I lost on just driving the car of the forecourt isn’t an experience I’d like to repeat…until the lottery win happens. Which it will. One day. Maybe. Onto the more tricky decision – what car to get? I picked up a few magazines, looked through hundreds of options, toured a few garages, test drove a couple of cars and ended up with…

Civic

A Honda Civic. It’s just over a year old so still has 20 months left on it’s warranty and it’s a 1.8 SI petrol edition. I love the interior – the dash is colourful and clear and there’s lots of nice little features inside that tick the boxes for me. It’s comfortable to drive and has plenty power to keep me happy. I also like the exterior styling – I know it’s not to everyone’s taste which is similar to the Focus in that amongst my friends they either loved it or hated it. Obviously I love it!

Civic

I bought the car from a garage in Edinburgh so the first actual drive back was interesting – torrential rain and the joys of the M8 but it was a pleasure compared to the Focus on the way through, but then it should be given the age difference. The ride is slightly harder than the Focus but the steering is more direct. There’s also some gamifaction on the dashboard – an eco rating to tell you how you are driving and when to change gears to optimise fuel usage.

Overall I’m delighted with it although I have only had it a few days now. Hopefully it lasts as well as the Focus did. One last geeky point that I like – it has a USB port and I can plug in the iPhone, and control navigation of the iPhone from the steering wheel. It’s the small things. Bliss.

Customer Service

It’s been one of those days for me. Great customer service x3.

1. Cars in the garage – air con is broke. I phoned on Monday and they said bring it in anytime. How does Wednesday morning sound? No problem sir. Cool – I’ll drop it off around 7:00 if thats ok. Sure – someone will be here to take your keys. Excellent.

Roll on to today. By 12 I hadn’t heard from the garage. I phoned their new service department number – unobtainable. Strange – used that number on Monday. Turns out that from any mobile network the number doesn’t work. Tried from my work phone – after 2 mins of no-one picking up I put the phone down. Tried the number another couple of times but no answer. No other phone number on their website but Yell had another number. This got answered and I was transferred through to the service department. After a couple of minutes of no answer I gave up.

Tried 4 or 5 times before eventually getting through to service department at 14:00. Cars getting looked at right now. Ok, they’ll phone back soon. Roll on to 16:30. Still heard nothing and struggling again to get in touch with them. Got hold off them around 16:40…yes sir, we’re looking at the car just now. We’ll be able to give you an update in 20 mins. AGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHH. I complained, moaned but I got the excuse it must have been the wrong car earlier and they apologized. 30 mins later and I get the call – they might be able to fix it tomorrow, it may cost around £300 but it could be less, could be more. Rest assured however, we’ll keep you informed at all times. Yeah – right.

Continue reading

© 2019 iand.net

Theme by Anders NorénUp ↑